Secur, a security and services authority established in South Africa and extending its reach across 18 African countries, is excited to unveil its strategic partnership with SysAid. This collaboration is set to harness SysAid’s powerful service and asset management solutions to enhance operational efficiencies and IT service across the African continent.

Streamlining Operations with SysAid’s Suite

SysAid, a global leader in IT service management solutions, provides an array of tools designed to streamline service operations. Their robust suite includes:

• IT Service Management (ITSM): SysAid’s flagship offering elevates IT services with features such as help desk, ticketing, asset management, and ITIL-aligned processes.
• Asset Management: Comprehensive asset tracking and management are made easy with SysAid, ensuring that every piece of hardware and software is accounted for and effectively utilized.
• ITIL Configuration Management Database (CMDB): SysAid’s CMDB supports effective IT service management and delivers visibility into the relationships between IT infrastructure components.
• Automation and Orchestration: With SysAid, routine tasks are automated, enhancing efficiency and allowing IT personnel to focus on strategic initiatives.
• Advanced Reporting and Analytics: SysAid’s robust analytics tools provide valuable insights into performance metrics and support the continuous improvement of IT services.

By implementing SysAid’s solutions, Secur is empowering organizations throughout Africa to revamp their IT service delivery, ensuring resilience, agility, and unparalleled user satisfaction.

Secur’s commitment goes beyond the 18 African countries in which it operates, offering services across the entire African continent. This extensive coverage is a testimony to our dedication to bringing world-class solutions like SysAid to every African enterprise in need of superior IT service management.

At the helm of this partnership are Secur’s highly qualified professionals, whose deep expertise in the field ensures the seamless integration of SysAid into the diverse IT ecosystems of our clients. Our team’s commitment to excellence and innovation makes Secur the ideal partner to deploy SysAid’s solutions, providing clients with the tools they need to succeed in a digital-first environment.